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Comprehensive business and technological solution designed to help banks launch a new, fully remote customer contact channel with video banking and chat tailored for the modern banking landscape.
Easily address specific customer needs. This dynamic approach ensures clients can choose the interaction method that suits them best, delivering a personalized experience every time.
Guarantees a seamless omnichannel experience with consistent service across all platforms. Whether accessed via a smartphone, tablet, or desktop, it ensures customers enjoy the same high-quality service wherever they are.
The solution is specifically designed for banking environments, providing secure communication channels and safeguarding sensitive customer data while maintaining compliance with industry standards . By combining the accessibility of remote channels with the personalised service of traditional branches, it enhances customer satisfaction, improves operational efficiency, and positions banks as modern, innovative leaders in the digital age.
While maintaining high conversion rates and having a much wider reach than a physical branch.
With omnichannel solution and automation.
Thanks to built-in tools that support and optimize the sales process.
Through flexible communication options and personalized appraoch.
Thanks to natural, flexible and seamless human interaction.
Due to personal, eye-to-eye contact with the advisor at any time.
Due to the implementation of innovative technologies and adaptation to customer needs.
Thanks to the modern features that help address specific needs
With Pocket Branch, the advisor can answer all financial questions, support the sales process with visuals, use persuasive skills and complete the whole sales process in one place.
Capture attention and spark curiosity in potential customers.
Provide clear, timely responses to customer inquiries.
Showcase products through engaging visuals and demos.
Offer personalized guidance to help customers make informed decisions.
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The advisor explains the product with visual support, by showing simulations, tables and other documents. These options enhance product understanding and make the sales process transparent.
The advisor marks, draws, highlights and underlines key aspects of the product on the screen, which improves communication and helps the customer make the final decision.
The customer receives essential documents (e.g. necessary agreements and forms) and familiarizes themselves with it during or/and after the conversation, which helps the advisor close the sales fast.
Adds are used to engage the customer during the connection waiting screen. A click on the banner forwards the information about customer's action to the advisor. This feature increases sales potential.
The system detects if the customer is in doubt and reacts by launching a chat window. This option may be available when Pocket Branch is synchronized with our no-code solution – Extentum.
The predefined, customizable set of ready responses for most frequently asked questions that make the advisor’s work more efficient.
To provide priority service to a selected group of customers, which improves their user experience.
The possibility to chat with many clients simultaneously, conversation switching and access to the chat's history.
The tool allows the advisor to call or call back the client through audio or video.
Discover the flexibility of Pocket Branch implementation - embedded or operated as a standalone platform, with customisation options to align with the bank’s branding and other requirements. Schedule a call with our sales team to see the Pocket Branch in action.
Book a DemoPocket Branch provides video, audio, and text chat communication, as well as tools including screen sharing, document exchange, drawing boards, proactive chat, and sales support functionalities. The platform enables comprehensive remote customer service and sales within a unified environment.
Yes. The solution is specifically designed for banking environments, providing secure communication channels and safeguarding sensitive customer data while maintaining compliance with industry standards.
The implementation timeline depends on the complexity of integration. However, as a ready-made solution, Pocket Branch can be deployed more rapidly than developing a custom remote banking channel.
The process generally includes requirements analysis, system integration, configuration of communication channels and tools, testing, and deployment. FINANTEQ offers support throughout the entire solution lifecycle.
Pocket Branch is available as a ready-to-use solution that can be embedded or operated as a standalone platform. It also offers flexibility for customization to align with the bank’s branding and specific requirements.
Yes. FINANTEQ provides demonstrations and presentations to illustrate how Pocket Branch operates in real banking scenarios.
Pocket Branch is available through a subscription-based pricing model. The cost is determined by factors such as the scope of features, number of users, and the extent of customization or integration required. This model enables banks to scale the solution flexibly while maintaining predictable operating costs.
FINANTEQ is an excellent development partner that supports the customers' full digital banking experience through the app. They execute an agile methodology while delivering quality outputs. Their competence and attention to detail make them stand out.
National Bank of Kuwait
FINANTEQ genuinely understands our needs and has been helping us shape our product development since day one. The app has been launched, and the end users are enjoying it, receiving favorable ratings on both the App Store and Google Play. FINANTEQ uses an agile approach, utilizing Jira and Confluence and communicating via RocketChat and Webex. So far, the client is happy with ongoing support from the team.
BNP Paribas
The app has been nominated in the Mobile Trends Awards and has received high ratings in App Store and Google Play. FINANTEQ’s outstanding work is reflected in a high-quality app that has gone through rigorous testing. The team was agile and utilized multiple communication channels for collaboration.
mBank
Banking is a demanding industry, and the Finanteq Team is well specialized in the field. They are experts who do not only deliver, but also advise on the best possible solution. In my opinion, FINANTEQ consists of excellent professionals with the proper attitude – they are communicative, experienced, proactive, accustomed to solving problems, understanding and accepting "banking realities", and flexible. Most of the developers provided by Finanteq are considered to be top developers among the team members.
Santander Bank Poland
ul. Nałęczowska 16
20-701 Lublin
Poland, European Union
contact@finanteq.com
+48 81 536 9692
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